Return & Exchange Policy

We want you to love what you ordered — and if something's not quite right, we want to make it easy to fix, not stressful.

Returns (Change of Mind)

Changed your mind? No problem. We accept returns within 30 days of your shipping date for a full refund of the merchandise price (shipping charges are non-refundable).

To be eligible:

• Items must be unworn, unwashed, and in original condition with tags attached
• A copy of your order confirmation must be included in the return package
• Sale items are final sale and are not eligible for refund. Exchange or store credit only. 

Shopping for the holidays? Anything purchased between November 1 and December 24 can be returned through January 15 — because gifts don't always get opened right away.

How to start a return

1. Email us at info@millieandmoose.com with your order number and what you'd like to return. We'll send you a Return Authorization (RMA) number and instructions.
2. Pack your item(s) securely with your order confirmation and RMA number written on the outside of the box.
3. Ship it back to the address below. Return shipping is the customer's responsibility unless the return is due to our error (see "Wrong or Defective Items" below).
4. We recommend keeping your shipping receipt/tracking number — we're not able to issue refunds for packages that don't reach us.

Once we receive your return, please allow 5–7 business days for us to inspect it and process your refund to your original payment method. We'll email you once it's done.

Exchanges

Need a different size or color? We've got you. Just reach out to us at info@millieandmoose.com with your order number and what you'd like instead, and we'll give you instructions for making the swap.

Wrong, Damaged, or Defective Items

If we made a mistake — you received the wrong item, or something arrived damaged or defective — that one's on us, and it won't cost you anything to fix.

• Email us at info@millieandmoose.com with your order number and a photo of the item.
• We'll send a prepaid return label and get the correct or replacement item on its way right away — no return shipping cost to you.

Warranty

Millie + Moose products are covered by a 3-month warranty from your purchase date against defects in workmanship or materials. Send us a photo of the issue along with your order confirmation and we'll review it. This warranty doesn't cover normal wear and tear, or damage from misuse, neglect, or accident.

Return Address

Millie and Moose #101 - 19652 86 Ave Langley, BC V2Y 1Z5 Canada